FAQ
Welcome to our Frequently Asked Questions (FAQ) page! Here, we address some of the most common inquiries to ensure you have all the information you need. If your question isn’t listed here, feel free to contact us directly.
Jakar Enterprises specializes in high-quality mattress materials, including fabrics, tapes, foam scraps, and packaging solutions such as PVC mattress films.
All our products are manufactured at our state-of-the-art facility, adhering to international quality standards.
Yes, we offer custom fabric designs tailored to meet your specific requirements.
Lead times vary depending on the order size and customization needs. Standard orders are typically fulfilled within 7-14 business days.
Yes, we offer custom fabric designs tailored to meet your specific requirements.
Yes, we ship worldwide. Shipping costs and times depend on the destination
You can place an order by contacting our sales team or via our website’s order form.
We accept payments via bank transfer, credit/debit cards, and Crypto.
Yes, we provide competitive discounts for bulk purchases. Contact our sales team for more details.
Many of our fabrics are designed with sustainability in mind. Please check individual product details for specific certifications.
Yes, we provide tracking information for all shipments.
Returns are accepted within 30 days of purchase for unused and undamaged products. Customized items may not be eligible for returns.
Yes, we offer fabric samples to help you make informed decisions.
You can request a quote by filling out the form on our “Contact Us” page or reaching out to our sales team directly.
Our products comply with industry standards, including ISO certifications. Specific certifications are listed on product pages.
Yes, our team is available to assist with any post-purchase queries or concerns.
Visits are welcome by appointment. Please contact us to schedule a tour.
We combine exceptional quality, innovative designs, and excellent customer service to deliver unmatched value.
While we primarily serve businesses, individual consumers can contact us for specific requests.
To become a distributor, please reach out to us with your business details, and our team will guide you through the process.
MOQs vary by product. Please check the product details or contact us for specifics.
Modifications are possible if the order has not yet been processed. Contact us immediately for changes.
For certain products, we offer installation guidance and training materials. Contact us for more information.
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We strive to deliver on time. However, if delays occur, our team will notify you and provide assistance.
For urgent matters, please call our customer service hotline or email us at support@jakar.co.ke